The Art of Production FAQ

Shipping Information

What Shipping Methods Are Available?

We are offering world wide shipping. PostNL is our delivery partner.
PostNL works closely with selected delivery partners, which means you will receive your parcel from a trusted local courier. Thanks to online tracking, you can follow your parcel everywhere.

How long does it take for my package to arrive?

This depends where you are from. In the Netherlands packages take 1 or 2 working days to arrive.
For other countries check:  Delivery times PostNL

Payment Information

What Payment Methods Are Accepted?

The following payment methods are accepted:

– Ideal
– Bancontact
– SOFORT banking
– Paypal
– Credit card(s)

Is Buying On-Line Safe?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies.

Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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